When your rating stops making sense.
We step in when there is a specific rating problem to solve, a difficult call to prepare for, or a decision to be made on what to do next.
- Downgrades, watch listings, and outlook changes that need a clear response
- Ratings that do not reflect how the business is actually performing
Where a focused troubleshoot helps.
Rating Troubleshoot is for specific situations where something has gone wrong or feels off. The goal is to get clarity and a plan of action, not to start a full rating mandate immediately.
Unexpected downgrade or outlook change
The rating or outlook has moved, and the rationale is not fully clear. We help you unpack the reasoning and plan the most appropriate response.
On watch or under heightened scrutiny
The rating is on watch or under enhanced surveillance. We help you understand what the agency is concerned about and what you can address in the near term.
Rating does not match performance
You have deleveraged, improved coverage, and strengthened governance, but the rating has not moved. We help you understand why and what can be done.
Difficult or contentious agency interaction
A recent call, meeting, or email exchange has created friction or confusion. We help you reset the conversation with a structured and fact-based approach.
Considering a review or appeal
You are unsure whether to request a review or appeal. We help you evaluate the merits, timing, and implications before you decide.
Internal disagreement on rating strategy
Promoters, management, and lenders may not be aligned on what to do next. We create a clear picture of the options and trade-offs for internal decision-making.
How a troubleshoot engagement works.
Most troubleshoot engagements are short and focused. We work through a structured conversation, a quick diagnostics phase, and a clear set of options for you to act on.
Context and problem statement
We start with a confidential conversation to understand what has happened, what the rating agencies have said, and what your internal concerns are.
Quick diagnostics
We review the relevant rationales, correspondence, and basic financials to identify what is driving the agency’s position and where the pressure points are.
Options and implications
We outline the realistic options available — from doing nothing, to targeted clarifications, to review or appeal — and the likely implications of each.
Action plan for next steps
We work with you to choose a path and frame the immediate actions, messages, and timelines, including any communication with agencies, lenders, or investors.
Talk through your rating issue.
If you are facing a specific rating problem or uncertainty, a short troubleshoot conversation can help you see the situation clearly and decide your next steps.
This is a confidential conversation with senior advisory leadership, not a sales call. There is no obligation to engage beyond this discussion.